Thursday, April 12, 2007

My* Search Tips
Searches » Google Integrated_Search searchable HP-Intranet HPUXOS_Troubleshooting_Portal GR8 Calls ITRC_Forums ITRC KMINE SAW[Americas Asia-Pacific EMEA] SPoRs WTEC more...
  • General advice:
    • Hint: most problems have been encountered before, and the trick is finding known solutions. Exact error messages and good searching techniques can help speed up this process. Knowing where to search is also important.
    • My* favorite search tools are Google Integrated_Search searchable
  • Google Search Tips:
    • Add "site:xyz.com" as part of search to narrow to a specific site. e.g. "virtual machine site:hp.com"
    • Also, use "intitle:xyz", "inurl:xyz", "intext:xyz", and "text:xyz"
  • SAW Search Tips:
    • Do NOT use "Clear All" in basic search
      • GOTCHA: a "Clear All" in basic search does NOT clear the product.
    • Use "advanced search" and then Use "Clear All" button.
      • This allows for an advance search that does not rely on the product that is set for the case.
      • This is [especially] important when SAW is launched from WFM (the product in the WFM case could be wrong or unnecessarily limit the search results).
    • Use "Boolean" "Matching"
      • This eliminates the need for key words to appear in a particular order in the title or the body of the documents that are being searched.
    • Use "advanced search"
    • Use "[Change]" link to go back, Don't use the Browser's back button
      • If a search results in too many, or no hits are found, then at the top of the window, use "[Change]" link to go back to change the search criteria. Don't use the Browser's back button, as that will erase the search criteria that you have previously entered/selected.
    • As needed, narrow search:
      • Pick the desired "Disclosure level", e.g. "Public"
      • Enter the "Original Author", e.g. authoring group "HPUX"
      • If you want to find documents with particular words in it's "Title:", use a Boolean expression, e.g. remote AND print
      • [Select/Change Product]
        • For HP-UX, use: Browse the Product Hierarchy » Software » Operating Systems » HP-UX Operating Environments
        • As appropriate, go down to a specific OS version.
    • KMINE documents, that have been transferred, their SAW doc ids start with ucr_na-KMN and have Author of kmine_migrated, so:
      • use "ucr_na-KMN*" in the "Document ID:" field and/or
      • use "kmine_migrated" in the "Author" field and/or
      • to further narrow, to get RCENs, selecting "Public" as the "Disclosure level".


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1 Each person will have a different URL for their Google Desktop search (Getting Started)
* This page is owned by Eric Herberholz - [ edit edit html preview update view ]
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Posted by erich at 12:11 PM 0 comments

Wednesday, April 11, 2007

what am I doing...

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Saturday, April 7, 2007

Add to Technorati Favorites

Add to Technorati Favorites
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Posted by erich at 5:11 PM 0 comments

Thursday, April 5, 2007

Searches...

  • More Searches:
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    1 Learn More
    2 Each person will have a different URL for their Google Desktop search (Getting Started)
    *This page is owned by Eric Herberholz - Edit this page
    April 25, 2007 1:19 PM
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    Posted by erich at 11:34 AM 0 comments

    Saturday, March 31, 2007

    mr bill

    MySpace Funny Pictures
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    Posted by erich at 10:13 PM 0 comments

    funny

    MySpace Funny Pictures
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    Posted by erich at 10:09 PM 0 comments

    Sunday, March 4, 2007

    Common References for HP-UX Troubleshooting

    Updated on May 23, 2007 11:39 AM US/Pacific - [ source | re-post | internet blog | old | older ]
    • Virtual Rooms - Meet the customer in an HP Virtual Room, e.g. to see the customer's issue.
    • Weblocator - find a Diag box to duplicate issue.

    Got feedback? Please click on Comments below, and then scroll down to fill out the comments form.
    1 Since WFM will reject emails that are more than 5 Mb, if the results of collection script are more than 5 Mb , then: Create FTP site where the customer can put the results. For name of account, use "c" and then last 7 digits of case id.
    2 for name of room, use CASEID; for title, use CASE TITLE.
    3         "HP-UX 111i - Software Utilities" ("Software Products") page in SAW's HP-UX Product Home Page[ Americas | Asia-Pacific | EMEA ]
    Concentra Doc id c00231625 - draft/DRP: 11iproductsmatrix - edit: Concentra (SAW's DB)
    4 Pages in the HPUXOS Troubleshooting Portal ( hp-ux.atl.hp.com )
    5 by Eric "erich" Herberholz
    6 My Search Tips
    This page is owned by Eric Herberholz

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    Posted by erich at 9:19 AM 0 comments
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