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Common References for HP-UX Troubleshooting

Updated on May 23, 2007 11:39 AM US/Pacific - [ source | re-post | internet blog | old | older ]

Troubleshooting HP-UX Products and Topics | Reader's Digest Version | For Advanced Users | Searches_and_Lookup | HP-UX_Dashboard | HP-UX_References | HP-UX_Releases | HPUX 11i - Products / Topics Matrix | HP-UX_Troubleshooting | Common_References_for_HP-UX_Troubleshooting(blog) | Ready_Set_Go

HP Web Sites: @hp | hp.com | HP Developers | docs.hp.com(alt) | itrc.hp.com | ITRC forums | Learn@hp(My Learn@hp) | licensing.hp.com | HP_softwaredepot Cases Clarify, a.k.a. WFM CDS - Case Data Server: EMEA | more TBD DRP for WFM: WCL QVC - Quick View of Cases WCL - Web Call Logger (WFM's DRP) WCL Guide WFM - Workflow Manager, a.k.a. Clarify Collaborate Consulting References Create ftp site1 Create Virtual Room2 DRP for WFM: WCL Duplicate Issue Locate a Diag box to install the product on. Use Weblocator to find a Diag box. Use Search to find a box already installed with the desired product. As needed, download and install the Product... HP Software Depot - trial versions Business Support Center's Download drivers and software . (e.g. CommandView, a storage software) e-Software for Internals (eSI) - under e-Rendezvous - full product Use Terminal Emulation program to login to system(s), e.g. PuTTy | Reflection. HP-UX References HP Web Sites: @hp | hp.com | docs.hp.com(alt) | itrc.hp.com | ITRC forums | Learn @hp | My Learn @hp | hp.com/go/softwaredepot | HP Developers | licensing.hp.com Keystone CRT(alt) - for finding appropriate team Lookups: Case Viewer | CHART | CR(alt) | eCIP | GR8 | Jabber_Chat_Room | JAG(alt) | ITRC doc id | Keystone_CRT(alt) | KMINE | MCPI(alt) | MyGSE_Lookup | Part_Page | Patch_Catalog | PeopleFinder | PSP | QuickSpecs | QVC | SPoR | Web_E&Q | Webster Patches: Patch_Catalog(alt) | Find_patch_by_file(alt) | Patch_Work | FTP Sites | More... Ready Set Go(blog)5 - HP-UX Troubleshooting References: SPoRs (Service LifeCycle Management 's Plan of Record) PSP (Product Support Plans, in Phased Obsolescence) hp.com docs.hp.com itrc.hp.com softwaredepot SAW KMINE The Part Page - search by part number or product number Response Center Team Websites WTEC's Products and Teams page More... SAW - Services Access Workbench SAW Americas: http://www.hp.com/us/saw APJ: http://www.hp.com/sg/saw EMEA: http://www.hp.com/uk/saw Search Tips SAW FAQs and Tips HP-UX Product Home Page [ Americas | Asia-Pacific | EMEA ] HPUX 11i - Products / Topics Matrix: Americas | Asia-Pacific | EMEA | DRP 3 NOTE: This site ^ contains links to docs.hp.com, download, hp.com, Troubleshooting, WTEC pages; matrixed by Products and Topics. For example: Troubleshooting short cuts: Backup / Recovery / Tape | Down Systems | gWLM | HP SIM | HPVM | iCAP | Kernel | Mai | Memory | Performance | PPU | Process_Troubleshooting | PRM | SAM | SMH | STM | SD-UX | SFM | Updates_of_HPUX | Veritas NetBackup | VSE | WBEM | WLM Searches6: Google | Google Suggest | Integrated_Search | ITRC_Forums | ITRC | HP-Intranet | HPUXOS_Troubleshooting_Portal | GR8 Calls | WTEC Advanced Internet Search: Ask | Dogpile | Google | MyWay | ViewPoint | Yahoo! Search Internet: altavista | Ask | Dogpile | Google | Lycos | MyWay | Verity | Viewpoint | Yahoo! Search Internet HP sites: docs.hp.com | hp.com search | ITRC Forums | ITRC Search Advanced HP Intranet Search: HP-Intranet | KMINE | SAW[Americas | Asia-Pacific | EMEA] Other HP Intranet Searches: GR8 Calls | HP-UX News | HPUXOS_Troubleshooting Portal | Keystone_CRT(alt) | Knowledge Network | Find a patch by file(alt) | PSP | Source | SPoR | WOPR | WTEC More... Software: Business Support Center, e.g. Command View SDM HP Software Depot home (a.k.a. www.hp.com/go/softwaredepot) HP-UX Bundles(alt) e.g. 11.X QPK,GOLD,HWE,Y2K HP SIM and OpenView software Integrity Essentials evaluation download center ITRC Software Update Manager (SUM) Internal: e-Rendezvous| SWDepot.atl.hp.com | Swinstall Catalog Tools "The HP-UX Porting and Archive Centre" - Not supported by HP choose one [ Canada | United Kingdom | USA Utah ] HP-UX Performance and Analysis Tools Tools Central - (Alphabetical List) download / email tool(s) to customer HP-UX KTOOLS p4ooshop - emails tools to customers(alt) More... Training HPUXOS SysAdmin Troubleshooting Class(blog) Troubleshooting HP-UX HP-UX Troubleshooting Shortcuts(in HPedia) HP-UX Troubleshooting Reader's Digest Version [Public version and hp intranet: HPedia | HPUXTroubleshooting blog] (My.Notes) Ask the customer some basic questions. And Get some specific details from the customer: [Drawer.Statements.for.Products.and.Topics.|.collect.script ] Collaborate, Create ftp site, Virtual Rooms, Weblocator, HP-UX.References | HP-UX.Releases Dashboards » HP-UX.Dashboard, KM.Dashboard, HP-UX.Patches.Dashboard » Find.a.patch.by.file | Patch.Catalog | PatchWork | Patch.Tools, Troubleshooting short cuts » Auditing with SMSE, Auditing with Trusted System, Backup/Recovery/Tape, DRD, Down.Systems, EMS, gWLM, HIDS, HP SIM, HPVM, iCAP, iLO, ISEE, JFS, Kernel, LVM, Mail, Memory, Patches, Performance, PPU, Process.Troubleshooting, PRM, PSET, RBAC, SAM, SCM, SD-UX, Security,Security.Patch.Check, SFM, Shell.Script.Troubleshooting, SIM, SMH, SPB, Startup.and.Shutdown.Scripts STM, SWA, Virtual Rooms - Meet the customer in an HP Virtual Room, e.g. to see the customer's issue. Weblocator - find a Diag box to duplicate issue. What: HP Acronyms | Acronyms | Computing & Technology | International Dialing Codes | Area Codes Decoder When: RC Time Zones | The World Clock Meeting Planner | Time Around the World | Time Zone Converter Where: HP Global | Asia/Pacific | Americas (Atlanta | Bay Area | Roseville) | Europe/Middle East/Africa Who's Who: People Finder | Directory Works | eCIP | The Part Page |_Web_E&Q WOPR - Worldwide Operating Procedures Repository Americas(Search) Got feedback? Please click on Comments below, and then scroll down to fill out the comments form.

1 Since WFM will reject emails that are more than 5 Mb, if the results of collection script are more than 5 Mb , then: Create FTP site where the customer can put the results. For name of account, use "c" and then last 7 digits of case id. 2 for name of room, use CASEID; for title, use CASE TITLE. 3 "HP-UX 111i - Software Utilities" ("Software Products") page in SAW's HP-UX Product Home Page[ Americas | Asia-Pacific | EMEA ] Concentra Doc id c00231625 - draft/DRP: 11iproductsmatrix - edit: Concentra (SAW's DB) 4 Pages in the HPUXOS Troubleshooting Portal ( hp-ux.atl.hp.com ) 5 by Eric "erich" Herberholz 6 My Search Tips

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